Information System Outage and Services Update

Waikato DHB's information systems were affected by a cyber security incident on Tuesday 18 May 2021. This incident affected services at Waikato, Te Kuiti, Taumarunui, Thames and Tokoroa hospitals and our community-based services.

Although a number of significant services and systems have been restored, many are not yet operating to their full capacity.

The manual processes introduced across our services are still necessary in many areas which means all activities require additional time.

Please be patient with our staff while they work under these difficult circumstances.

There remains a great deal of work to be done across the DHB which will take time.

Regular news updates can be viewed on the Waikato DHB's Newsroom website. This is the official site for the most up-to-date reports on this issue.

Clinics, elective surgeries and mental health and addiction services

• Those people with elective surgery or clinic appointments should assume their bookings will proceed unless they are contacted by us and told otherwise.
• It is always helpful if patients with clinic appointments bring their appointment letters and any relevant information with them
• Our mental health and addictions services bases are open and operational. Please drop into your usual service if you are concerned or need to contact your key worker.  
  As a reminder our Mental Health and Addictions base phone contacts are:
  • Crisis services  0800505050
  • He Toa Takatini (London Street)  0800302359
  • Rural South  0800154973
  • Rural North  0800080339
  • CADS  0800022436

Dr Myra Ruka has some important messages and information to share about the ongoing impact on our DHB services while we continue to work on bringing our services back online