Helplines

Below is a list of some of the services available in New Zealand that offer support, information and help. All services are available 24 hours a day, seven days a week, unless otherwise specified. 

In additon, here is  a more extensive list of helplines and support available [PDF, 99 KB].

In an emergency

If you feel someone is at risk of harm to themselves or others call 111 and ask for Police.

Healthline

0800 611 116

Registered nurses who provide health triage and advice.

Crisis Assessment and Home Treatment

0800 50 50 50

For urgent mental health support/advice. This is available for individuals of all ages and situations.

Need to talk?

1737

Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor. This service is completely free.

Lifeline

0800 543 354

Free, confidential support, 24/7. Whenever you need to talk, we’re here to listen.

Suicide Crisis Helpline

0508 828 865

If you think you, or someone you know, may be thinking about suicide.

Depression Helpline

0800 111 757

Talk to a trained counsellor about how you are feeling or to ask a question. 

Kidsline

0800 543 754

Counselling service for all kids up to 18 years of age. You can also talk with a Kidsline buddy (trained teenage telephone counsellors) Monday to Friday 4pm to 9m.

0800 WHATSUP

0800 942 8787

Counselling helpline for kids and teens. This service is available Monday to Friday 12pm to 11pm, and Saturday - Sunday 3pm to 11pm

Youthline

0800 376 633

Support with bullying, abuse, relationships, teenage counseling, anger management and more.

Samaritans

0800 726 666

Samaritans provides emotional support to anyone in emotional distress, struggling to cope or at risk of suicide.

The Gambling Helpline

0800 654 655

Support for those worried about gambling or the gambling of others.

Alcohol Drug Helpline

0800 787 797

For friendly, non-judgmental, professional help and advice. All calls are free and confidential. 

Rural Support Trust

0800 787 254

Support for all rural people - owners, managers, staff, and contractors. We can talk over the phone or come to you for a free and confidential chat, anytime, anywhere.