Departments

IS Portfolio Management

Service delivery and support

Applications and data

Tools we use:

• Project Server
  Project Service enables the Project Management Office to keep track of project progress in real time.
  
  
• VMWare Service Manager - Helpdesk System
  The Service Manager toolset captures IT issues and service requests (incidents) so staff can manage, track and report.
  
  
• Waikato Way
  The Waikato Way is a project management methodology customised especially for the Waikato DHB environment.
  
  It is derived from Prince2 - a global project management standard.
  
  
• System Centre Configuration Manager
  A Microsoft product that allows IS to efficiently and effectively manage large groups of Windows computers.
  
  
• Clinical Records
  The Clinical Records Department provides a 24/7, 365 days a year service to Waikato Hospital.
  
  The department provides more than 24,000 records a month.
  
  The department processes requests for information from other hospitals, GPs or patients under the provisions of the Health Information Privacy Code.
  
  
• Knowledge Services
  Knowledge services is crucial in the provision of access to, and management of organisational data, information and knowledge and comprises the Corporate Records, Medical Library and IS training teams
  
  
• Voice Communications
  Waikato DHB has 550 fixed line connections for community bases, school dental services and PaBXs in some of the rural and community sites and 3200 extensions at four Hamilton locations, more than 2000 cell phone users, 800 internal pages and 65 telepagers.
  
  Telephonists handle in excess of 5500 calls per day.

Contact information