Facilities at Waikato Hospital
Enquiries and Hospital Hosts
Need assistance? Our Enquiries staff and Hospital Hosts are at Waikato Hospital to help you. You can also ring our Enquiries phone number (07) 839 8666
before you come.
After hours help can be obtained from our
Security staff or ask any staff member or reception to assist you.
Our Enquiries staff can provide:
- Information about which ward a patient is on
- Their condition (if available)
- Location of wards, clinics and other destinations
- Leaflets, maps
- Requests for wheelchairs, interpreters, chaplains
- Other assistance you need
|Level 1 Menzies Building on the Level 1 hospital corridor, at Menzies Building.
- 7.30am - 8pm Monday - Friday
- 8.30am - 5pm Saturday, Sunday & public holidays
|Level 1 Meade Clinical Centre, about half way along the concourse.
- 7.30am - 5pm Monday- Friday
These are trained volunteers who provide directions, information and physical assistance to anyone coming into the hospital.
Help provided includes:
- escorting people to their destination
- assisting with wheelchairs
- linking people to campus shuttle services.
- In the Acute Services Building foyer (outside the Emergency Department)
- Level B5 of the Hague Road Campus Carpark building.
- Level 1 Meade Clinical Centre
Shuttlebug and Shuttlebus
Waikato Hospital has two free shuttle services for patients and visitors. The Shuttlebus is equipped to take wheelchairs and pushchairs, and it can reach all parts of campus.
It operates from 7am - 6pm Monday - Friday.
Main stop points are indicated on our external and internal maps - essentially they are all our main buildings.
The shuttlebus runs a regular circuit every 15-20 minutes and can be caught from any stop.
The Shuttlebug is a golfcart that operates Monday to Thursday 8.30am - 4pm.
It can go anywhere on campus except where the access is
from Pembroke Street i.e. the Pembroke Street entrance to Elizabeth
Rothwell Building and the Waiora Waikato Centre / Emergency Department
The shuttlebug is best caught from outside the Main Campus
Carpark building (B5) or ask at any reception if they can call it for a
pick up / return trip.
Nutrition and Food Services provide meals and beverages while you are in hospital. Your food will be prepared with care and we aim to give the best possible service.
A selective menu card will be delivered to you each day for the following day's meals.
Please make your choice on the menu as soon as you can. Keep the menu card with you until it is collected. Do not send it back with your meal tray.
When you are first admitted to hospital, the ward will notify the food service and a standard meal will be sent to you until you are able to select your own choices on the menu.
- Breakfast 7am - 8.30am
- Lunch 12noon - 1.30pm
- Dinner 5pm - 6.30pm.
Tea and coffee are offered after breakfast and lunch, and at morning tea, afternoon tea and supper time.
If you need assistance at meal times, please ask your nurse / midwife.
The menu has been planned to meet the nutritional needs of the majority of people.
If you need a special diet, please ask your nurse / midwife to contact the clinical dietitian for your ward.
We hope you enjoy your meals while you are in hospital.Meals on Wheels service
Cafes and kiosks
Upper Deck Cafe
Patients, relatives and visitors are welcome to use the cafe. A wide
range of hot and cold food and beverages are available for purchase.
level 2 of the Waiora Waikato Centre - just follow the teacups on the
- 7.30am - 8pm Monday - Friday
- 9am - 8pm Weekends and public holidays
Bach Expresso and Kiosk
Espresso coffee and teas, snacks, magazines and newspapers,
gift cards, flowers, some toys, range of basic toiletries, top up phone
|Within Upper Deck Café, Waiora Waikato Centre Level 2
- 8am – 3.45pm Monday to Friday
A range of foods, sandwiches, fruit and drinks. Visitors welcome.
|Hockin Building, Ground floor
- 8.30am - 3.30pm Monday - Friday
Recharge coffee cart
Some seats and tables available.
|Level B1, Menzies Building
- 7.45am-3.45pm Monday - Friday
This office is responsible for patient accommodation claims.
|The cashiers' office is located at the Cashiers/Parking Office, the small building on Hague Road out front of
Building and directly across from Level B5 Main Entry to the hospital.
- 8.30am - 4.30pm Monday - Friday
- Closed weekends and public holidays
Newspapers are available for patients and visitors to purchase from the
Upper Deck Cafe or from honesty boxes around the campus.
Wards have phones from which family and friends may be contacted. Please
ask a staff member the location of the nearest phone that you can use.
Mobile phones may be brought into some wards with the
permission of the charge nurse manager / charge midwife - and they
should be set to vibrate or silent.
In some cases their use is not permitted because of their effect on some electronic equipment. Mobile phone top up cards are sold at Bach Kiosk in Upper Deck Cafe.
Stamps and cards care available at Bach Kiosk in the Upper Deck Cafe.
Stamped letters can be posted at the mail box outside the
Main Campus Carpark building or sent to the hospital mailroom through
the internal hospital courier service.
Large stamped parcels can be left in the hospital mailroom for posting.
Waikato Hospital does not have a public pharmacy. The hospital pharmacy
is used for the hospital's clinical treatment purposes, not for general
prescriptions or as a retail chemist outlet.
A small range of toiletries is available from Bach Kiosk in the Upper Deck Cafe.
The clinical pharmacists aim to supply you with information to
enable you to use medicines safely and effectively in your treatment.
They regularly visit your ward and are available to answer any
medicine-related questions you may have.
When coming into hospital, please make sure you bring all
those medicines you have been taking, even those your doctor may not
have prescribed (e.g. tablets for a cold, herbal remedies, vitamins,
etc). Unless your medicines are changed, these will be returned to you
on discharge. Staff will be available to answer any questions you may
have, so please ask.
Ward staff will notify you before your discharge as to whether
your prescription will be dispensed at the local hospital pharmacy. Please note - normal fees apply.
However, most precriptions will have to be obtained from your normal external phamacy.
Pharmacy staff acknowledged in national awards
|The pharmacy is located outside the main entrance to the hospital off Selwyn Street.
- 8am - 5pm Monday - Friday
- 8.30am - 11.30am Saturday
Hilda Ross House
Hilda Ross House accommodation facility is specifically designed
to meet the needs of the people using our regional based hospital i.e.
pre-admission/post discharge patients, out-patient, supporters of
inpatients (in wards), medical students and Waikato DHB staff.
Guests being accommodated at Hilda Ross House must be
independent or have a caregiver with them to assist them to achieve
their activities of daily living e.g. toileting, showering, dressing and
For reservations or further information, please contact Hilda Ross House by ph: (07) 839 8644
or e-mail firstname.lastname@example.org
Getting to Hilda Ross House
To get to Hilda Ross House from the hospital car park or within the vicinity of the hospital all guests/visitors are to use the hospital shuttle service which circulates the hospital every 15-20 minutes, Monday – Friday 7am-6pm
Limited drop-off parking (15 minutes) is also available from the eastern side of the Hilda Ross House building. Enter hospital grounds through Gate 1 off Pembroke Street and follow the signs.
Waikato Hospital’s MediHotel provides comfortable accommodation to medically stable patients who require an overnight stay for a final medical check the following day prior to discharge.
There is a mix of single and two-bedded rooms, a communal lounge area with TV, and a small kitchen and dining area with tables and chairs. Location
Level 4 Hilda Ross House, Waiora Waikato Hospital Campus (see Getting to Hilda Ross House above)
Contact telephone: Phone 07 839 8890Criteria
Patients that are suitable for Medihotel need to be identified by the doctor or nursing staff.
Medihotel patients must be able to look after themselves with daily cares and be responsible for taking their own medication. Responsibilities
Medihotel patients need to be available to attend any appointment for a clinical review before discharge or operation and to follow any medical
care instructions (e.g. fasting).
There is a nurse on duty at all times.
If you need urgent medical attention while you are in the Medihotel, the nurse will arrange for suitable medical assistance.
Te Whare Taurima
Te Whare Taurima is a seven room (20 beds) accommodation
facility located opposite Health Waikato campus on Pembroke Street. It
is a short term, low cost accommodation facility managed under a Maori
It provides a shared kitchen, dining room, lounge, bathroom and a laundry service. Bedding and linen is also provided.
The service is available to all ethnic groups who are supporting an inpatient in a Waikato Hospital ward.
However, priority will be given to people from outside the Hamilton city boundary who have a family member in the Intensive Care Unit, Cardiac Care Unit and/or have a family member who is terminally or critical ill.
Other accommodation options
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