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Facilities at Waikato Hospital
Enquiries and informationThere are two enquiries counters at Waikato Hospital, one is situated at Level 1 Menzies Building and the other is at L1 of the carpark building.All visitng media and members of the public visiting hospital staff must sign in at the carpark enquiries. Hours:
Enquiries about your condition, by you and your support person if you wish this, should be made to the doctor looking after you. Your nurse / midwife can also help keep you informed. Shuttlebug & Shuttlebus
The main shuttle stop is outside the carpark building at Level B5, shuttles depart every 15-30 minutes and travel around the campus to MRI, Lomas, Lions Cancer Lodge, Hockin, Hilda Ross House, Bryanet Education Centre, Elizabeth Rothwell and then back to B5.
Hospital Hosts
This is a hospitality service that provides directions, information and physical assistance to anyone coming into the hospital e.g escorting people to their destination, assisting with wheelchairs and linking people into our shuttle services. FoodMeals for patientsNutrition and Food Services provide meals and beverages while you are in hospital. Your food will be prepared with care and we aim to five the best possible service.A selective menu card will be delivered to you each day for the following day's meals. Please make your choice on the menu as soon as you can. Keep the menu card with you until it is collected. Do not send it back with your meal tray. When you are first admitted to hospital, the ward will notify the food service and a standard meal will be sent to you until you are able to select your own choices on the menu.
If you need assistance at meal times, please ask your nurse / midwife. The menu has been planned to meet the nutritional needs of the majority of people. If you need a special diet, please ask your nurse / midwife to contact the clinical dietitian for your ward. We hope you enjoy your meals while you are in hospital. |
Waikato Hospital has a free shuttle service for patients and visitors. Both the shuttle bus and shuttlebug is available Monday - Friday 8am - 4.30pm.
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The hospital shop is situated at L1 of the carpark building. Hours:
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Newspapers
Newspapers are available for patients and visitors to purchase.
The New Zealand Herald is delivered to most wards between 7am and 8am daily.
The Waikato Times is delivered each afternoon to wards and is also available from boxes in the Waiora Waikato Building foyer and at enquiries in the foyer Level 1, Menzies Building.
Telephone calls
Wards have card or coin operated phones from which family and friends may be contacted. There is a card phone located on level O1, Menzies Building, a card and coin phone located on level 1, Menzies Building and on level 1 Waiora Waikato Building - outside the Emergency Department.
Phone cards are sold at the hospital shop. There is a coin phone in the main foyer of the Elizabeth Rothwell Building.
Cellular phones may be brought into some wards with the permission of the clinical nurse leader / clinical midwife leader. In some cases their use is not permitted because of their effect on some electronic equipment.
Please ask a staff member the location of the nearest phone that you or your relatives can use.
Mail
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Stamps are available from the hospital shop level 01, Menzies Building. Further information on external postal or courier services may be obtained from the hospital mailroom. |
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Cashiers' office
The cashiers' office is located on the ground floor of
This office is responsible for patient accommodation claims.
Hours:
- 8.30am - 4.30pm Monday - Friday
- Closed weekends and public holidays
Pharmacy
The clinical pharmacists aim to supply you with information to enable you to use medicines safely and effectively in your treatment. They regularly visit your ward and are available to answer any medicine-related questions you may have.
When coming into hospital, please make sure you bring all those medicines you have been taking, even those your doctor may not have prescribed (e.g. tablets for a cold, herbal remedies, vitamins, etc). Unless your medicines are changed, these will be returned to you on discharge. Staff will be available to answer any questions you may have, so please ask.
Ward staff will notify you before your discharge as to whether your prescription will be dispensed at the local hospital pharmacy. Please note - normal fees apply. However, most precriptions will have to be obtained from your normal external phamacy.The pharmacy is located outside the main entrance to the hospital off Selwyn Street.
Hours:
8am - 5pm Monday - Friday8.30am - 11.30am Saturday
Overnight accommodation
Hilda Ross House
Hilda Ross House is a hospital hotel, owned and operated by Waikato DHB. It has a capacity of 79 rooms (163 beds) and operates 24 hours a day, seven days a week. The facility is specifically designed to meet the needs of the people using our regional based hospital ie pre-admission/post discharge/ clinic patients, supporters of inpatients (in wards), Waikato DHB staff, and medical students.To make a booking internal wards/departments are required to complete the HRH Accommodation Reservation Confirmation Form. This can be obtained electronically, by fax and/or hard copy. With self referrals, reception staff will complete a manual booking form. It is important that all sections of the form are filled in where required to ensure the correct charge and room is allocated.
Getting to Hilda Ross House
As a result of all the building work currently underway at Waikato Hospital, the entrance into Hilda Ross House has changed.
The facility can now be accessed on the eastern side of the building. A blue line has been painted from the hospital’s main red corridor to show you the way.
Limited drop-off parking (15 minutes) is available outside the building. Enter hospital grounds through Gate 1 off Pembroke Street and follow the signs.
Te Whare Taurima
Te Whare Taurima is a seven room (20 beds) accommodation facility located opposite Health Waikato campus on Pembroke Street. It is a short term, low cost accommodation facility managed under a Maori Kaupapa philosophy. It provides a shared kitchen, dining room, lounge, bathroom and a laundry service. Bedding and linen is also provided. The service is available to all ethnic groups who are supporting an inpatient in a Waikato Hospital ward. However, priority will be given to people from outside the Hamilton city boundary who have a family member in the Intensive Care Unit, Cardiac Care Unit and/or have a family member who is terminally or critical ill.