| Patients & visitors | ||||||||||||||||||||||||||||||
|
Facilities at Waikato Hospital
There are two enquiries counters at Waikato Hospital, one is situated in the Red Corridor and the other is at L1 of the carpark building. |
| Waikato Hospital has a free shuttle service for patients and visitors. Both the shuttle bus and shuttlebug is available Monday - Friday 8am - 4.30pm.
The main shuttle stop is outside the carpark building at Level B5, shuttles depart every 15-30 minutes and travel around the campus to MRI, Lomas, Lions Cancer Lodge, Hockin, Hilda Ross House, Bryant Education Centre, Elizabeth Rothwell and then back to B5. |
 |
Hospital Hosts
This is a hospitality service that provides directions, information and physical assistance to anyone coming into the hospital e.g escorting people to their destination, assisting with wheelchairs and linking people into our shuttle services.
They work from 8.30am - 4pm and are located in the new entry building at Transit Lounge.
Food
Meals for patients
Nutrition and Food Services provide meals and beverages while you are in hospital. Your food will be prepared with care and we aim to give the best possible service.A selective menu card will be delivered to you each day for the following day's meals.
Please make your choice on the menu as soon as you can. Keep the menu card with you until it is collected. Do not send it back with your meal tray. When you are first admitted to hospital, the ward will notify the food service and a standard meal will be sent to you until you are able to select your own choices on the menu.
- Breakfast 7am - 8.30am
- Lunch 12noon - 1.30pm
- Dinner 5pm - 6.30pm.
If you need assistance at meal times, please ask your nurse / midwife.
The menu has been planned to meet the nutritional needs of the majority of people.
If you need a special diet, please ask your nurse / midwife to contact the clinical dietitian for your ward.
We hope you enjoy your meals while you are in hospital.
Upper Deck Cafe
| Patients, relatives and visitors are welcome to use the cafe situated on level 2 of the Waiora Waikato Centre - just follow the teacups on the lino floor. A wide range of hot and cold food and beverages are available for purchase. Hours:
|
 |
Hockin Cafe
 |
Hours:
|
Recharge
Hours:
|
 |
Hotshotz
 |
You will find all your favourite coffee drinks at Hotshotz Expresso cart. Our expressos, cappuccinos, lattes, and mochas are the finest you'll find in the Waikato. You'll find us on Level 01, Menzies building. Takeaway or take a seat and enjoy a great coffee! Hours:
|
Hospital shop
The hospital shop is situated at L1 of the carpark building.Hours:
|
 |
Newspapers
 |
Newspapers are available for patients and visitors to purchase from the shop or from honesty boxes around the campus. |
Telephone calls
| Wards have card or coin operated phones from which family and friends may be contacted. There is a card phone located on level O1, Menzies Building, a card and coin phone located on level 1, Menzies Building and on level 1 Waiora Waikato Building - outside the Emergency Department. Phone cards are sold at the hospital shop. There is a coin phone in the main foyer of the Elizabeth Rothwell Building. Cellular phones may be brought into some wards with the permission of the clinical nurse leader / clinical midwife leader. Please ask a staff member the location of the nearest phone that you or your relatives can use. |
 |
Mail
 |
Post Office facilities are not available at Waikato Hospital. However, letters already stamped can be posted at the mail box outside the main carpark building or send to the hospital mailroom through the internal hospital courier service. |
Cashiers' office
The cashiers' office is located on the ground floor of
This office is responsible for patient accommodation claims.
Hours:
- 8.30am - 4.30pm Monday - Friday
- Closed weekends and public holidays
Pharmacy
 |
The clinical pharmacists aim to supply you with information to enable you to use medicines safely and effectively in your treatment. They regularly visit your ward and are available to answer any medicine-related questions you may have.
When coming into hospital, please make sure you bring all those medicines you have been taking, even those your doctor may not have prescribed (e.g. tablets for a cold, herbal remedies, vitamins, etc). Unless your medicines are changed, these will be returned to you on discharge. Staff will be available to answer any questions you may have, so please ask. Ward staff will notify you before your discharge as to whether your prescription will be dispensed at the local hospital pharmacy. Please note - normal fees apply. However, most precriptions will have to be obtained from your normal external phamacy.The pharmacy is located outside the main entrance to the hospital off Selwyn Street. Pharmacy staff acknowledged in national awards Hours:
|
Overnight accommodation
Overnight accommodationHilda Ross House accommodation facility is specifically designed to meet the needs of the people using our regional based hospital i.e. pre-admission/post discharge patients, out-patient, supporters of inpatients (in wards), medical students and Waikato DHB staff.Accommodation criteriaGuests being accommodated at Hilda Ross House must be independent or have a caregiver with them to assist them to achieve their activities of daily living e.g. toileting, showering, dressing and administering medication. |
 |
Reservations
For reservations or further information, please contact Hilda Ross House by ph: (07) 839 8644or e-mail hildaross@waikatodhb.health.nz
Getting to Hilda Ross House
To get to Hilda Ross House from the hospital car park or within the vicinity of the hospital all guests/visitors are to use the hospital shuttle service which circulates the hospital every 15-20 minutes, Monday – Friday 7am-6pmLimited drop-off parking (15 minutes) is also available from the eastern side of the Hilda Ross House building. Enter hospital grounds through Gate 1 off Pembroke Street and follow the signs.
 |
Te Whare TaurimaTe Whare Taurima is a seven room (20 beds) accommodation facility located opposite Health Waikato campus on Pembroke Street. It is a short term, low cost accommodation facility managed under a Maori Kaupapa philosophy.It provides a shared kitchen, dining room, lounge, bathroom and a laundry service. Bedding and linen is also provided. The service is available to all ethnic groups who are supporting an inpatient in a Waikato Hospital ward. |
However, priority will be given to people from outside the Hamilton city boundary who have a family member in the Intensive Care Unit, Cardiac Care Unit and/or have a family member who is terminally or critical ill.